At Accura CNC Supply, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase CNC equipment and related services from us.
Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use our services.
Information You Provide
- Account Information: Name, email address, phone number, company name, and shipping/billing addresses when you create an account or place an order
- Equipment Inquiries: Details about your CNC machining requirements, specifications, and technical needs when requesting quotes
- Payment Information: Credit card details and billing information processed securely through our payment providers
- Communication Data: Records of your correspondence with our technical support and sales teams
Information Collected Automatically
- Usage Data: Pages visited, equipment viewed, time spent on site, and navigation patterns
- Device Information: Browser type, operating system, IP address, and device identifiers
- Location Data: General geographic location based on IP address for shipping estimates
How We Use Your Information
We use the information we collect to provide, maintain, and improve our CNC equipment sales and services:
- Process and fulfill your equipment orders and service requests
- Provide accurate quotes for CNC machines, tools, and accessories
- Recommend equipment based on your machining requirements and specifications
- Send order confirmations, shipping updates, and delivery notifications
- Provide technical support and respond to your inquiries
- Send maintenance reminders and product updates for equipment you've purchased
- Notify you about new products, special offers, and industry news (with your consent)
- Improve our website, product offerings, and customer experience
- Detect and prevent fraud and unauthorized transactions
Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- Shipping Partners: With freight carriers and logistics companies to deliver your CNC equipment
- Payment Processors: With secure payment providers to process your transactions
- Service Providers: With trusted third parties who assist in operating our website and business
- Manufacturers: With equipment manufacturers for warranty registration and support when applicable
- Legal Requirements: When required by law or to protect our rights and safety
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for all data transmitted to and from our website
- Secure payment processing through PCI-DSS compliant providers
- Regular security assessments and updates to our systems
- Access controls limiting employee access to personal information
- Secure data storage with encryption at rest
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
To exercise these rights, please contact us using the information below.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.